Helpdesk software
that just works

Tickiti is modern, collaborative support ticket software built for the teams who keep customers moving — support, sales, account management, and more. A built-in AI Assistant helps with first-line support — answering common questions and resolving routine tickets automatically. Whether you're serving internal colleagues or external customers, transform email chaos into structured workflows in moments.

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Setup in minutes No complex configuration
AI Assistant Helps with first-line support

Tickiti is built to be easy to use. Straight out of the box, the default configuration handles general support work — spend five minutes with the demo and you'll be processing tickets right away.

But the simplicity is only on the surface. Everything you'd expect from a modern helpdesk is there in the background, ready when you need it. Turn on extra features as your needs grow, or design custom workflows and integrations from the start for more complex use cases.

Integrating your email, domain, and branding is easy whenever you're ready — but the system as supplied does exactly what it promises. It just works.

A woman pointing at her monitors while colleagues look on in a modern office

A smiling support agent wearing a headset at her desk in an open-plan office

Built for teams

Real teams, less chaos.

A collaborative team helpdesk that gives support, sales and account-management teams the visibility and tools to work as one — wherever they work, however they collaborate.

From a customer support desk to an internal IT helpdesk, straightforward workflows, smart spotlighting, and live updates mean Tickiti manages the workload in the background, freeing your team to focus on what matters: your customers. No more wondering who's picked up what, no more duplicated replies, no more requests slipping through the cracks.

Tickiti surfaces the right ticket to the right person at the right time, flags the ones that need a second look, and makes it easy to see who's handling what. The result is a calmer workload, faster response times, and a team that spends its energy on solving problems rather than coordinating around them.

Features

One platform for every workflow.

A support ticket system that brings your team together with real-time collaboration — so tickets get resolved, not just moved around.

Two colleagues mapping a workflow on a glass board with sticky notes

Dedicated Portal

Your customers get a branded customer support portal to raise and track tickets — no email thread confusion, just a clear, professional experience.

Take Control

Powerful, intuitive tools to manage tickets and workload from day one. Get started fast with built-in workflows, then customise everything to fit the way you work.

AI Assistant

A built-in AI Assistant helps with first-line support — answering common questions and resolving routine tickets automatically.

Instant Alerts

Keep focus where it matters with real-time updates — clarity comes as standard.

Teamwork Refined

Use staff notes, internal responses and concurrent update control to work together, better.

Workflow Automation

An extensive API and comprehensive intervention management optionally integrates with and complements your existing systems.

Product

Built for clarity

Tickiti isn't just another helpdesk. It's a focused tool for teams that want visibility without the bloat.

Most ticket management software buries the work under dashboards and features you'll never use. Tickiti does the opposite — the tickets you need are the first thing you see, and everything else is one click away.

New agents are productive on day one. Power users get the full toolkit when they need it: perspectives, watchlists, compound search, reports, stock responses, escalations, and a powerful API. Clarity by default, depth on demand.

Ticket Management Tickets on your radar when it matters. Tickiti takes care of the rest.
Extended Search Multi-level searches, hashtag tracking, tagging, filtering and linking mean nothing slips into a void.
Reports & Analytics Identify issues and bottlenecks at a glance with detailed reports.
Automation Extend and interface using the API. Enhance workflows with the intervention system.

A team member interacting with a translucent dashboard of charts and metrics

Pricing

Simple, transparent pricing

Per agent, per month. No hidden fees. Scale as your team grows.

AI Assistant requires a separate subscription.

Lite

£ 8 /agent/month

Up to 3 agents
1GB storage
Core ticket management
Single mailbox (email)
Dedicated customer portal
Built-in queues
Up to 3 custom perspectives & watchlists
Real-time notifications
Advanced search & filtering

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Tickets for more than support.

Teams run approvals, sales reviews and operational alerts on Tickiti. Each case study walks through the workflow step by step.

Multi-party approvals

A microfinance scheme runs cooperative onboarding and project approvals as tickets. Reviewers make one structured decision, the result flows straight back into the lending platform, and the documents, discussion and sign-off share a single audit trail.

Read the case study

Automated sales with human review

A software vendor’s self-serve sales pipeline pauses only when a person needs to decide — a discount, an incomplete payment, a VAT check. The reviewer accepts in Tickiti and the order finishes automatically.

Read the case study

SSL certificate alerts

A multi-tenant SaaS platform turns failed certificate issuance and renewals into prioritised, deduplicated tickets in its ops queue — escalated under the same rules as customer work.

Read the case study

FAQ

Questions, answered.

Need to know more? Contact us or check out the docs.

How long does it take to get up and running?

Literally minutes. Enter your details and Tickiti builds a customised system for you, usually ready in under three minutes. Explore the demo, process real tickets straight away, and add your own branding and domain whenever you're ready.

Can I use my own domain and branding?

Yes. Add your own logo, domain and branding text so your customer portal and emails are unmistakably yours. Tickiti works out of the box from day one — apply your branding whenever you're ready, with no disruption to live tickets.

Can I migrate my current system?

Yes, migrating to Tickiti is straightforward. We provide a range of tools and services to make the transition as smooth as possible. Your existing IT support provider can handle the data migration and cutover planning, or the Tickiti team can manage the entire process for you, provided the necessary access is in place.

What's included?

In most cases, data migration services are provided free of charge with an annual subscription. All migration tools are available free of charge. Charges may apply in cases involving unusually complex requirements.

Is there a discount for paying annually?

Yes. Choose annual billing and you save 10% on every plan compared with paying monthly. You can choose monthly or annual at checkout.

What happens if I run out of storage?

Each plan comes with space for attachments — 1GB on Lite, 10GB on Professional, and 30GB on Enterprise. Need more? On Professional and Enterprise you can top up at £5 per 10GB per month. Tickets themselves are unlimited — this allowance only covers attachments.

If you go over, we'll drop you a ticket to let you know, with a friendly reminder a week later. From there, you can either shorten how long attachments are kept or move up to a larger plan.

Is my data secure and GDPR-compliant?

Data is encrypted in transit, and passwords are stored using one-way encryption. Hosted in the UK/EU, your data remains yours — you can export it or request deletion at any time. See our Privacy Policy for the full detail.

Do customers need an account to raise a ticket?

No. The branded portal is our default mode — customers raise and track customer support tickets there, no account required. They can also reach you via your support email address. Either way it lands as a tracked ticket in your queue.

Can Tickiti help me manage support emails?

Yes. Connect your support email address and every message becomes a tracked ticket in your queue, so you stop losing support requests in a shared inbox. Replies thread back to the right ticket automatically, and nothing slips through the cracks.

Can more than one agent work on the same ticket?

Yes — collaboration is built in. Your team can add staff notes and internal responses that customers never see, and concurrent-update control stops two agents overwriting each other when they're working the same ticket at once.

Does Tickiti have an API or integrations?

Yes. Professional and Enterprise plans include API access — with extended access on Enterprise — so you can connect Tickiti to the tools you already use, and the intervention system lets you automate and extend your workflows. See the API reference for the detail.

What AI subscription is needed?

The AI Assistant is powered by Anthropic's Claude. During your free trial you can use it at no extra cost, subject to fair-use limits so everyone gets a responsive experience.

For production use you connect your own Anthropic API subscription, so AI usage is billed directly to you by Anthropic at their rates and you stay in control of your spend. You can sign up at the Anthropic API site.

What happens when my free trial ends?

If you choose to purchase a Tickiti plan, nothing changes on your end. Everything you set up during your trial carries over seamlessly, so you can continue working without interruption (subject to the features and limits of your chosen plan).

If you decide not to subscribe, your trial data will be deleted, typically after 30 days.

Helpdesk software
that just works

Real teams, less chaos.